MindBridge Data Processing Addendum - Annex 2 - MindBridge

ANNEX 2 - Permitted sub-processors

Full name of sub-processor Purpose of appointment of sub-processor Establishment of, and locations at which data will be processed by, sub-processor Adequacy mechanism, if applicable How is the sub-processing triggered? Data being processed – ie Client Data Files or User Data
Microsoft Azure Cloud computing service necessary for the hosting of application services, including data storage. EU, CAN, USA & AUS Automatically on Subscriber’s use of the Software Client Data Files
MindBridge Analytics Ltd Provision of customer support, customer success and data ingestion services when necessary. UK SCC Automatically on Subscriber’s use of MindBridge’s customer support services Client Data Files
MindBridge Analytics Ltd Provision of customer support, customer success and data ingestion services when necessary. UK SCC Automatically on Subscriber’s use of the Software User Data
MindBridge Analytics Corporation Provision of customer support, customer success and data ingestion services when necessary. USA SCC Only used on explicit request of the Subscriber Client Data Files
Microsoft Azure Hosting of authentication services, and other application services necessary for provision of Software. Canada & EU SCC Automatically on Subscriber’s use of the Software User Data
Microsoft Cloud Services Analytics necessary for provision of software as a service. Canada SCC Automatically on Subscriber’s use of the Software User Data
ChurnZero Analytics necessary for provision of software as a service. USA SCC Automatically on Subscriber’s use of the Software User Data
ZenDesk Ticketing system necessary for the provision of certain customer support services. USA SCC Automatically on Subscriber’s use of the Software User Data
Docebo Learning management system necessary for the provision of certain customer support services. Canada SCC Automatically on Subscriber’s use of the Software User Data
Atlassian Development issue tracking system for tracking product issues and feature requests. USA SCC Automatically on Subscriber’s use of the Software User Data
Pendo Analytics necessary for provision of software as a service. EU SCC Automatically on Subscriber’s use of the Software User Data
Microsoft MS365 Services User data (email/names): calendar invitations, emails, training documentation USA SCC MS 365 / office services only used on explicit request of the Subscriber User Data
MS Sharepoint Data transfer provider. Necessary for provision of certain customer support services. Canada, UK and USA SCC MS Onedrive only used on the explicit request of a Subscriber. Client Data FIles