# ANNEX 2 - Permitted sub-processors

| **Full name of sub-processor**               | **Purpose of appointment of sub-processor**                                                | **Establishment of, and locations at which data will be processed by, sub-processor** | **Adequacy mechanism, if applicable** | **How is the sub-processing triggered?**                                 | **Data being processed – ie Client Data Files or User Data** |
| ----------------------------------------------- | ----------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------- | -------------------------------------- | --------------------------------------------------------------- | -------------------------------------------------------------- |
| Microsoft Azure                                | Cloud computing service necessary for the hosting of application services, including data storage. | EU, CAN, USA & AUS                                                                  |                                        | Automatically on Subscriber’s use of the Software                     | Client Data Files                                                |
| MindBridge Analytics Ltd                        | Provision of customer support, customer success and data ingestion services when necessary. | UK                                                                                   | SCC                                    | Automatically on Subscriber’s use of MindBridge’s customer support services | Client Data Files                                                |
| MindBridge Analytics Ltd                        | Provision of customer support, customer success and data ingestion services when necessary. | UK                                                                                   | SCC                                    | Automatically on Subscriber’s use of the Software                     | User Data                                                     |
| MindBridge Analytics Corporation                 | Provision of customer support, customer success and data ingestion services when necessary. | USA                                                                                  | SCC                                    | Only used on explicit request of the Subscriber                     | Client Data Files                                                |
| Microsoft Azure                                | Hosting of authentication services, and other application services necessary for provision of Software. | Canada & EU                                                                        | SCC                                    | Automatically on Subscriber’s use of the Software                     | User Data                                                     |
| Microsoft Cloud Services                        | Analytics necessary for provision of software as a service.                            | Canada                                                                                | SCC                                    | Automatically on Subscriber’s use of the Software                     | User Data                                                     |
| ChurnZero                                      | Analytics necessary for provision of software as a service.                            | USA                                                                                  | SCC                                    | Automatically on Subscriber’s use of the Software                     | User Data                                                     |
| ZenDesk                                        | Ticketing system necessary for the provision of certain customer support services.      | USA                                                                                  | SCC                                    | Automatically on Subscriber’s use of the Software                     | User Data                                                     |
| Docebo                                         | Learning management system necessary for the provision of certain customer support services. | Canada                                                                                | SCC                                    | Automatically on Subscriber’s use of the Software                     | User Data                                                     |
| Atlassian                                      | Development issue tracking system for tracking product issues and feature requests.     | USA                                                                                  | SCC                                    | Automatically on Subscriber’s use of the Software                     | User Data                                                     |
| Pendo                                          | Analytics necessary for provision of software as a service.                            | EU                                                                                   | SCC                                    | Automatically on Subscriber’s use of the Software                     | User Data                                                     |
| Microsoft MS365 Services                       | User data (email/names): calendar invitations, emails, training documentation           | USA                                                                                  | SCC                                    | MS 365 / office services only used on explicit request of the Subscriber | User Data                                                     |
| MS Sharepoint                                  | Data transfer provider. Necessary for provision of certain customer support services.   | Canada, UK and USA                                                                   | SCC                                    | MS Onedrive only used on the explicit request of a Subscriber.      | Client Data FIles                                             |