## How Turo Improves

## Financial Oversight at Scale

**As the company scales its global**  
**operations and enhances corporate**  
**governance, its finance team needed**  
**a way to strengthen financial controls,**  
**improve visibility, and detect issues earlier**  
**without slowing down the business.**

---

# The Challenge: Managing Financial Risk in a High-Volume Environment

**Turo, the world’s largest car-sharing marketplace, processes**  
**millions of transactions every month across a two-sided**  
**marketplace connecting vehicle owners and guests.**

This scale creates significant operational complexity. As the latestage private company matures its financial infrastructure, the need  
for strong internal controls and accurate reporting has increased.

The revenue accounting team faced several challenges.

High transaction volume made manual review impractical, and issues  
often surfaced late during audits. At the same time, new product features  
introduced accounting edge cases and customer service adjustments  
across a large number of reservations created additional risk.

The team sought to increase the granularity of their review  
process to match the accelerating pace of new product launches.  
They needed a way to detect issues earlier and strengthen  
financial controls across their growing transaction volume.

***“We have millions of transactions and don’t have***  
***the time to dig into each one to identify issues.”***  
—  Fernando Cortés

***“With the business moving***  
***so quickly, we often didn’t***  
***know what we didn’t know.”***

---

## Real-World Example:

## Catching Issues Early

When Turo introduced non-refundable  
trips for the first time, initial testing  
showed everything working as expected.  
MindBridge AI quickly identified a small  
subset of transactions where revenue  
ecognition was processed incorrectly.  
Although a small number of transactions  
were affected, the platform’s scale meant  
the potential impact could grow rapidly.  
Early detection allowed the team to  
pinpoint the affected transactions,  
quantify the financial impact and work  
with engineering to resolve the issue  
before it became material.

## The Solution:

## Using AI to Detect Financial Anomalies

**Turo implemented MindBridge AI to analyze financial**  
**revenue transactions and flag anomalies across the full**  
**dataset, not just samples.**

Unlike LLMs and traditional analytics tools, MindBridge AI is designed  
specifically for finance teams, enabling accountants to use AI without  
relying on data science resources.

Today, the team analyzes millions of rows of data each month as part of  
their close process and can quickly identify high-risk transactions. The  
insights generated by MindBridge AI provide early warning signals into the  
company’s financial health. Turo has moved from reactive to proactive by  
catching potential revenue recognition issues, customer service errors,  
and accounting inconsistencies in new product launches.

***“MindBridge was built for finance professionals.***  
***We don’t need a data science team to maintain it.”***  
—  Fernando Cortés

---

## The Outcome: From Hidden Issues to Proactive Insight

**In less than three months, Turo has improved financial**  
**oversight across its marketplace transactions.**

By analyzing millions of transactions each month, the team has identified  
numerous financial and operational insights that would have otherwise  
gone undetected.

These findings have translated into substantial operational efficiencies and  
revenue integrity improvements, spanning both revenue recognition and  
operational issues such as overpayments or incorrect adjustments.

The team can quickly identify high-risk activity, understand the root cause,  
and take action. This has improved the accuracy of financial reporting  
while also uncovering operational issues that impact their guests and  
hosts. They now have a more proactive, risk-focused approach that keeps  
pace with the scale and speed of the business.

***“MindBridge allows us to move quickly as a business***  
***without sacrificing accuracy or financial controls.”***  
—  Fernando Cortés

As Turo continues scaling globally and enhance its financial operations  
and control environment, AI-driven financial oversight will remain a  
critical component.

---

# Looking ahead

**If you are looking for new ways of doing business and leveraging**  
**technology to improve how you conduct complex audits, reach**  
**out to the MindBridge AI team today.**

## Contact us at hello@mindbridge.ai or book a demo.

**Contact us at** <u>hello@mindbridge.ai</u> or <u>book a demo.</u>