Customer story

Shawbrook Bank: Smarter Finance Through Human–AI Collaboration

Reduced manual processes | Stronger governance & controls | Unlocked efficiencies

"Our vision is to use advanced technology, data analytics, and human insight to deliver bespoke financial solutions – at speed and at scale.”

Jerome Adams

Head of Finance Insights, Shawbrook Bank

A Bank Built on Innovation

Shawbrook Bank is a UK-based specialist lending institution with a diversified product suite, serving carefully selected Commercial and Retail markets, from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as motor finance for high-end vehicles.

The Group’s lending activities are primarily funded by a stable retail deposit book consisting of easy access and ISA accounts, variable rate notice accounts and fixed rate fixed term accounts (typically one to five years).

What sets Shawbrook apart is its leadership’s commitment to innovation. With a vision to combine advanced technology, data analytics, and human insight, the Bank is reimagining how finance operates to deliver bespoke solutions and exceptional customer experiences.

The Challenge

As Shawbrook has scaled, its finance team has faced increasing complexity.

Shawbrook wanted to simplify its general ledger (GL) and accounts payable (AP) processes first, while laying a foundation for broader AI adoption.

The MindBridge Solution

MindBridge became one of the first AI tools introduced through Shawbrook’s finance innovation workstream, an initiative designed to identify use cases, pilot solutions, and measure business value.

By embedding MindBridge’s AI-powered analytics into GL and AP, Shawbrook:

• Introduced further automation, eliminating manual processes and workflows, which has…
• Created more time for value-added activities, and…
• Uncovered new insights, supporting governance, risk, and control enhancements (GRC)

“MindBridge has helped us continue to automate, creating capacity for more value-additive activities. It’s become part of our innovation journey.”

Binesh Karavadra

Finance Insights Manager, Shawbrook Bank

“Our continued proactive development and implementation of Mindbridge is part of our ongoing evolution and optimisation of our control environment, intelligently detecting operational anomalies and potential control gaps.”

Jason Nicholson

Deputy Chief Financial Officer, Shawbrook Bank

Looking Ahead

Shawbrook’s leadership has made innovation a core part of its strategy, empowering teams to explore how AI and advanced analytics can transform finance. Embedding MindBridge in the GL and AP is another example of how the bank is leveraging advanced technology and data, including across governance, operations, and risk management.

The partnership with MindBridge illustrates how Shawbrook continues to leverage advanced technology to balance growth with strong oversight as the bank continues to scale.

“The adoption of MindBridge is another example of how innovation, technology and data run through our DNA. By choosing like-minded, best in class providers like MindBridge, we can augment the skills and expertise we have within Shawbrook to remain efficient and forward-looking as we continue to scale.”

Jerome Adams

Head of Finance Insights, Shawbrook Bank