MindBridge Status - Incident History

2026-02-03

Errors starting large analytics jobs
Resolved - Our cloud provider has restored the ability to launch virtual machines, and large analytics jobs are now being processed normally.

Identified - Our cloud hosting provider is unable to launch new virtual machines due to a global storage misconfiguration. They've identified the issue and expect it to be resolved around 00:00 UTC.

2025-12-16

System maintenance (EU)
Completed - The scheduled maintenance has been completed.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled - MindBridge system maintenance has been scheduled for quiet hours in this region in order to roll out new platform features and update infrastructure components. Intermittent job failures may occur for approximately 30 minutes.

2025-12-13

System maintenance (Education)
Completed - The scheduled maintenance has been completed.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled - MindBridge system maintenance has been scheduled for quiet hours in this region in order to roll out new platform features and update infrastructure components. Downtime is estimated to last approximately 15 minutes.

2025-10-04

System maintenance
Completed - The scheduled maintenance has been completed.
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

2025-05-09

System maintenance (Education)
Resolved - This incident has been resolved.
Investigating - MindBridge system maintenance has been scheduled for quiet hours in the Education environment. Downtime is estimated to last approximately 30 minutes.

2025-03-03

Network infrastructure issues in Canada affecting application performance
Resolved - The network infrastructure issue has been resolved.
Monitoring - Our cloud provider has identified a network infrastructure issue affecting their customers in Canada. They are monitoring to ensure resources are recovering.

2025-01-09

Large analytics jobs failing to start (US)
Resolved - Our cloud provider has mitigated the issue and large analysis jobs are being processed successfully.
Investigating - An ongoing cloud provider networking issue is affecting some jobs in our US instance.

2024-11-29

System maintenance (US, EU, CA)
Completed - The scheduled maintenance has been completed.
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

2024-10-08

System maintenance (Education)
Completed - The scheduled maintenance has been completed.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2024-06-01

System maintenance (US)
Completed - The scheduled maintenance has been completed.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2024-05-31

System maintenance (Europe)
Completed - The scheduled maintenance has been completed.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2024-05-28

System maintenance (Education)
Completed - The scheduled maintenance has been completed.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.