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MindBridge Status - Incident History

Errors starting large analytics jobs

Feb 3, 00:20 UTC
Resolved - Our cloud provider has restored the ability to launch virtual machines, and large analytics jobs are now being processed normally.

Feb 2, 22:40 UTC
Identified - Our cloud hosting provider is unable to launch new virtual machines due to a global storage misconfiguration. They've identified the issue and expect it to be resolved around 00:00 UTC.

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System maintenance (EU)

Dec 16, 03:25 UTC
Completed - The scheduled maintenance has been completed.

Dec 15, 21:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 15, 21:38 UTC
Scheduled - MindBridge system maintenance has been scheduled for quiet hours in this region in order to roll out new platform features and update infrastructure components. Intermittent job failures may occur for approximately 30 minutes.

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System maintenance (Education)

Dec 13, 18:56 UTC
Completed - The scheduled maintenance has been completed.

Dec 13, 18:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 13, 18:42 UTC
Scheduled - MindBridge system maintenance has been scheduled for quiet hours in this region in order to roll out new platform features and update infrastructure components. Downtime is estimated to last approximately 15 minutes.

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System maintenance (US)

Dec 13, 04:34 UTC
Completed - The scheduled maintenance has been completed.

Dec 13, 03:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 13, 03:44 UTC
Scheduled - MindBridge system maintenance has been scheduled for quiet hours in this region in order to roll out new platform features and update infrastructure components. Downtime is estimated to last approximately 15 minutes.

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Network infrastructure issues in Canada affecting application performance

Mar 3, 20:18 UTC
Resolved - The network infrastructure issue has been resolved.

Mar 3, 19:55 UTC
Monitoring - Our cloud provider has identified a network infrastructure issue affecting their customers in Canada. Our provider is monitoring to ensure resources are recovering.

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Large analytics jobs failing to start (US)

Jan 9, 19:44 UTC
Resolved - Our cloud provider has mitigated the issue and large analytics jobs are being processed successfully.

Jan 9, 17:42 UTC
Investigating - An ongoing cloud provider networking issue is affecting some jobs in our US instance.

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System maintenance (US, EU, CA)

Nov 29, 03:32 UTC
Completed - The scheduled maintenance has been completed.

Nov 29, 03:14 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

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System maintenance (Education)

Oct 8, 02:25 UTC
Completed - The scheduled maintenance has been completed.

Oct 8, 01:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 7, 17:10 UTC
Scheduled - MindBridge system maintenance has been scheduled for the education environment in order to roll out new platform features. Downtime is estimated to last approximately 60 minutes.

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System maintenance (US)

Apr 13, 13:37 UTC
Completed - The scheduled maintenance has been completed.

Apr 13, 13:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 13, 13:29 UTC
Scheduled - MindBridge system maintenance has been scheduled for quiet hours in this region in order to roll out new platform features and update infrastructure components.

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System maintenance (Canada)

Apr 13, 02:34 UTC
Completed - The scheduled maintenance has been completed.

Apr 13, 02:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 13, 02:20 UTC
Scheduled - MindBridge system maintenance has been scheduled for quiet hours in this region in order to roll out new platform features and update infrastructure components.

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