# MindBridge Status - Incident History

## Errors starting large analytics jobs

**Feb 3, 00:20 UTC**  
**Resolved** - Our cloud provider has restored the ability to launch virtual machines, and large analytics jobs are now being processed normally.

**Feb 2, 22:40 UTC**  
**Identified** - Our cloud hosting provider is unable to launch new virtual machines due to a global storage misconfiguration. They've identified the issue and expect it to be resolved around 00:00 UTC.

[View incident](https://status.mindbridge.ai/incidents/cnmfdxc3xnph)

## System maintenance (EU)

**Dec 16, 03:25 UTC**  
**Completed** - The scheduled maintenance has been completed.

**Dec 15, 21:45 UTC**  
**In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary.

**Dec 15, 21:38 UTC**  
**Scheduled** - MindBridge system maintenance has been scheduled for quiet hours in this region in order to roll out new platform features and update infrastructure components. Intermittent job failures may occur for approximately 30 minutes.

[View incident](https://status.mindbridge.ai/incidents/ktdmy03zxntx)

## System maintenance (Education)

**Dec 13, 18:56 UTC**  
**Completed** - The scheduled maintenance has been completed.

**Dec 13, 18:45 UTC**  
**In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary.

**Dec 13, 18:42 UTC**  
**Scheduled** - MindBridge system maintenance has been scheduled for quiet hours in this region in order to roll out new platform features and update infrastructure components. Downtime is estimated to last approximately 15 minutes.

[View incident](https://status.mindbridge.ai/incidents/98vjds9jm6v9)

## System maintenance (US)

**Dec 13, 04:34 UTC**  
**Completed** - The scheduled maintenance has been completed.

**Dec 13, 03:50 UTC**  
**In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary.

**Dec 13, 03:44 UTC**  
**Scheduled** - MindBridge system maintenance has been scheduled for quiet hours in this region in order to roll out new platform features and update infrastructure components. Downtime is estimated to last approximately 15 minutes.

[View incident](https://status.mindbridge.ai/incidents/c28gthqth6f5)

## Network infrastructure issues in Canada affecting application performance

**Mar 3, 20:18 UTC**  
**Resolved** - The network infrastructure issue has been resolved.

**Mar 3, 19:55 UTC**  
**Monitoring** - Our cloud provider has identified a network infrastructure issue affecting their customers in Canada. Our provider is monitoring to ensure resources are recovering.

[View incident](https://status.mindbridge.ai/incidents/ptcwvbqsvvzs)

## Large analytics jobs failing to start (US)

**Jan 9, 19:44 UTC**  
**Resolved** - Our cloud provider has mitigated the issue and large analytics jobs are being processed successfully.

**Jan 9, 17:42 UTC**  
**Investigating** - An ongoing cloud provider networking issue is affecting some jobs in our US instance.

[View incident](https://status.mindbridge.ai/incidents/bv476422gvgv)

## System maintenance (US, EU, CA)

**Nov 29, 03:32 UTC**  
**Completed** - The scheduled maintenance has been completed.

**Nov 29, 03:14 UTC**  
**Update** - Scheduled maintenance is still in progress. We will provide updates as necessary.

[View incident](https://status.mindbridge.ai/incidents/1zhslyqk87c6)

## System maintenance (Education)

**Oct 8, 02:25 UTC**  
**Completed** - The scheduled maintenance has been completed.

**Oct 8, 01:10 UTC**  
**In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary.

**Oct 7, 17:10 UTC**  
**Scheduled** - MindBridge system maintenance has been scheduled for the education environment in order to roll out new platform features. Downtime is estimated to last approximately 60 minutes.

[View incident](https://status.mindbridge.ai/incidents/gxx23pjv150h)

## System maintenance (US)

**Apr 13, 13:37 UTC**  
**Completed** - The scheduled maintenance has been completed.

**Apr 13, 13:32 UTC**  
**In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary.

**Apr 13, 13:29 UTC**  
**Scheduled** - MindBridge system maintenance has been scheduled for quiet hours in this region in order to roll out new platform features and update infrastructure components.

[View incident](https://status.mindbridge.ai/incidents/zfqqlj414hrw)

## System maintenance (Canada)

**Apr 13, 02:34 UTC**  
**Completed** - The scheduled maintenance has been completed.

**Apr 13, 02:26 UTC**  
**In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary.

**Apr 13, 02:20 UTC**  
**Scheduled** - MindBridge system maintenance has been scheduled for quiet hours in this region in order to roll out new platform features and update infrastructure components.

[View incident](https://status.mindbridge.ai/incidents/j756712bbdzx)